Citilink provides a low-cost airline services to a variety of interesting destinations in Indonesia. We are a dynamic concept of Garuda Indonesia Airways.On July 5, 2012 Citilink established the acceptance of Air Operation Certificate (AOC) from the Ministry of Transport of the Republic of Indonesia. This certificate marks a new era of changes in the Citilink management which previously has been under the management of PT Garuda Indonesia Tbk., to be dynamic and self-management.
AOC is a certification issued by the Department of Transportation for the official airline companies operating in Indonesia. During this time, as a subsidiary of PT Garuda Indonesia Tbk., Citilink operates by using AOC owned by Garuda Indonesia. Now to have its own AOC, Citilink is officially became one of the independent Indonesian airline.
On the success of getting the AOC, Citilink now has 70 domestic routes and 16 regional service. Citilink will not add the regional route up to the middle of next year. The other destination that we are planning is the route of Yogyakarta, Padang, Semarang, Pekanbaru and Sorong.
Citilinkall this year running is the process of rebranding. We realize it by doing the overall branding strategy, ranging from the new livery, new logo, new interior plane, Sales Office, the new flight attendant uniform, system on the website, and the new layout, and supported by marketing and communication programs to reach out to the wider communitys.
Now Citilink operates 34 Airbus A320 planes with a capacity of 180 seats. Citilink serves 42 domestic routes 184 daily frequencies to 23 cities across Indonesia.
Citilink puts customer satisfaction above all else. As the evidence of the success of Citilink in its commitment to improve services to customers, Citilink has won several awards, among others, by Indonesia Travel and Tourism Foundation for Leading Low Cost Airline category 2011/2012, the category of Best Overall Marketing Campaign at The Budgies and Travel Awards 2012 and the latest one is Service to Care award awards, awards Service to Care award two years in a row in 2012 and 2013 in the category of Markplus Insight Airlines and the latest is the Best National Airline award for the category of Transportation in Tourism award 2012 and the Indonesian Supreme Leading Low Cost Airlines 2012 / 2013 from ITTA Foundation