The following are terms and conditions that need to be considered in your journey with Us.
Except as expressly stated in these Terms and Conditions, all purchases of products in trip.citilink.co.id cannot be changed, cancelled, refunded, exchanged or transferred to a person / party.
By an order or purchase products in trip.citilink.co.id, you are deemed to have understood, accept and agree to the cancellation policies and regulations, as well as any terms and conditions imposed by our partner hotel provider. We will include the cancellation policy and conditions in each Confirmation Letter that we send to you. Please note that certain rates or deals are not eligible for cancellation or alteration. You are responsible to check and understand their own policies and terms of the cancellation beforehand.
If you want to review, change, or cancel your order, please refer to the Confirmation Letter and follow the instructions. Please note that you may be charged extra for the cancellation in accordance with the policies and provisions of the cancellation.
Although it is highly unlikely we cancel or change reservations that already confirmed in the Confirmation Letter, but if necessary, we will notify you as soon as possible.
We are not responsible nor bear your losses in the event we cannot submit a product or provide service to you, as a result of things that happen as a result of force majeure or beyond our or Partner power, such as, but not limited to: war, riots, terrorism, industrial disputes, governmental actions, natural disasters, fires or floods, extreme weather, and so forth.